Necoa Privacy Policy

This NECOA Privacy Policy describes how NECOA, Inc., and its parent company and affiliates may process your information collected during your use any of our websites (the “Sites”), create a NECOA account, register a device, make a purchase, review a product, contact us, or any other time you interact with us (together with the Sites, the “Services”). This Privacy Policy describes the personal information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it.

If you have any questions, please contact us using the contact information as provided below. You may download a copy of this Privacy Policy by using a print to PDF feature in your web browser. If you have a disability and need to receive this Privacy Policy in a different format, please contact us at support@necoa.com

Please read this Privacy Policy carefully to understand our policies and practices. By using our Services or providing your personal information to us, you consent to the use of your information in accordance with this Privacy Policy. If you do not agree with any provisions in this Privacy Policy, you should not access and use our Services and please do not otherwise provide us with any personal information.

Collection of Personal Information

The type of information that we collect depends on your interaction and relationship with us. We collect the below categories and types of personal information with your consent or as otherwise required or permitted by law.

ㆍSensitive Personal Information. We may collect your Social Security Numbers (SSNs).
ㆍContact Information.We may collect name, location, postal address, installation address, telephone number/mobile number and email address information.
ㆍIdentifiers.We may collect your name, telephone/mobile number, IP address, username or email address combined with password or security question and answer.
ㆍFinancial information.We may collect payment card number payment card expiration date and CVV code, name of card holder, and billing address.
ㆍAudio/Visual Data.We collect audio, electronic, photographic, visual or similar data including videos, photographs, or audio recordings.
ㆍCommercial Information.We collect records of products or services purchased, obtained, or considered as well as purchasing histories.
ㆍGeolocation Data. We may collect geolocation data including the locale code(country), general region or area from which you access our Services.
ㆍInternet or Electronic Usage Data.We may collect data related to network and website interaction history, IP address, website cookie information, session storage, locale storage, locale code(language), recent token, last token issuance time, interaction with advertisements and browsing time.
ㆍProfessional or Employment Information.We collect your job title, office location, business contact details, and company entity when you contact us on behalf of a third-party. If you apply to work for us, we collect job application details such as your resume, previous work history, reference information, and professional memberships and certifications.
ㆍInferences.We may use information from the categories of personal information described above in order to create inferences about you, to reflect your preferences, characters, behavior and attitude.

Sources of Personal Information

We collect information in a variety of ways:

ㆍDirectly from you.We may collect sensitive personal information, contact information, financial information, commercial information and identifiers that you provide directly to us.
ㆍAutomatically.When you use our Services, we may collect identifiers, geolocation data, internet or electronic data, product usage information, environmental data, diagnostic information, and location information.
ㆍFrom third parties.We may collect contact information, identifiers, financial information, and commercial information commercial information, from third-parties including our vendors, service providers, social media platforms, and your references.

Purposes for Collecting and Use of Personal Information

ㆍTransactional Purposes.We use sensitive personal information, contact information, financial information, commercial information, and identifiers to: (i) communicate with you and provide you with customer assistance; process your purchase, rental, return, or exchange of products or services that you lease or purchase; (ii) complete your rental or purchase application; (iii) conduct credit or background checks; (iv) deliver your purchases; and (ii) administer contracts with our customer and service providers.
ㆍSign Up.If you choose to create an account with us, we will collect identifiers and use that information to create your account.
ㆍBusiness Operations.We use contact information, identifiers, financial information, and audio/visual data, and inferences for our day-to-day business operations including billing and debt collections, procurement, tax-related activities, maintaining records, planning, budgeting, calibration, database administration, surveys, reports, compliance, regulatory, audit, investigative purposes and other ethics and compliance reporting tools, and to support our business operations.
ㆍAnalytical Purposes.We use identifiers, product identifiers, internet or electronic usage data, geolocation data, commercial information and inferences to analyze preferences, trends and statistics.
ㆍMarketing and Promotional Purposes.We use contact information, identifiers, financial information, internet or electronic usage data, geolocation data, and inferences to improve our marketing efforts, conduct market research, provide you with our newsletter, administer surveys, prospect for new customers, customer relationship management, administering promotions, and to provide you with information about us, including personalized marketing communications. We will use contact information and identifiers to provide you with personalized marketing information/communication in the form of SMS marketing only in the event you have consented to receiving marketing information via SMS message.
ㆍMaintenance and Improvement of our Services.We use identifiers, geolocation data, and internet or electronic usage data to improve our Services, provide and maintain functionality on Services, and help us diagnose technical and service problems and administer our Services.
ㆍDevelop and Improve Our Products and Services.We use contact information, identifiers, commercial information, audio/visual data, geolocation data, internet or electronic usage data, inferences, and inferences to help us develop new products and services and to improve and analyze our existing products and service offerings.
ㆍSecurity and Fraud Prevention.We use contact information, identifiers, geolocation data, financial information, commercial information, audio/visual data, internet or electronic usage data, and inferences to: (i) protect our Services, premises, assets, systems, products, services and intellectual property;
ㆍLegal.We use contact information, financial information, commercial information, audio/visual data, identifiers, geolocation data, internet or electronic usage data, and inferences to comply with our legal obligations, including reporting requirements, and to defend ourselves in legal proceedings, and protect our company and our property, employees, and others through legal proceedings.
ㆍCombination of Information.We combine information we obtain from different sources with publicly available information, including to create inferences about you. For example, we may combine information that we have collected offline with information we collect online. We combine information that we have collected across other third party sites. We combine information across devices, such as computers and mobile devices. We may also combine information we get from a third party with information we have.
ㆍOther Purposes.We use contact information, identifiers, geolocation data, financial information, commercial information, audio/visual data, internet or electronic usage data, and inferences for other reasons we may describe to you.

Disclosure of Personal Information

We disclose personal information to third-parties in the following circumstances:

ㆍService Providers.We may share personal information with vendors and service providers who support the operation of our Services, and our business and who need access to such information to carry out their work for us (including, for example, cloud hosting, payment processing, order fulfillment, email delivery, marketing, insurance, operating systems and platforms, transportation, and customer support services). In some cases, the vendor or service provider may directly collect the information from you on our behalf.
ㆍAffiliates.We may share personal information with and among our parent company, subsidiaries, affiliates, or their successors or assigns.
ㆍProfessional Advisors.We may share information with professional advisors, such as lawyers, bankers, tax consultants, auditors, and insurers, where necessary in the course of the professional services that they render to us.
ㆍMarketing/Analytics/Advertising Partners.We may share personal information with third party marketing, analytics or advertising partners, including social media platforms and networks, for commercial purposes such as sending you marketing emails.
ㆍGovernment Entities.We share information with regulatory and government entities including government, administrative, law enforcement and regulatory agencies; tax authorities; and other public agencies or authorities if we think we should in order to comply with any applicable law, regulation, legal process or other legal obligation. This includes cooperating with law enforcement when we think it is appropriate, obtaining legal remedies or limiting our damages, and to enforcing or protecting our contracts, legal rights or the rights of others, including by responding to claims asserted against us.
ㆍCorporate TransactionsWe may share information with potential investors, purchasers, merger partners, and their advisors in the event we: (i) sell or transfer, or are considering selling or transferring, all or a portion of our business or assets; or (ii) are considering or engaging in any reorganization, conversion, merger, sale, joint venture, assignment, transfer or disposition of all or any portion of our ownership interest, business or operations; or (iii) are soliciting or accepting investments.
ㆍWith Your Consent or At Your Direction.We may share information with third parties whenever you consent to or direct such sharing.
ㆍOther Reasons.We may share information for other reasons we may describe to you.

Retention of Personal Information

We will retain and use your information for as long as we need it to provide you services or products, or as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We also keep a record of the fact that you have asked us not to send you direct marketing so that we can respect your request in future. We use the following criteria to determine retention periods:

ㆍhow long the information is needed to provide our services and operate our business;
ㆍwhether there are contractual or legal obligations that exist that require us to retain the information for period of time;
ㆍwhether any law, statute, or regulation allows for a specific retention period;
ㆍwhether an individual has agreed to a longer retention period;
ㆍwhether the data is considered to be sensitive data; and
ㆍwhat the expectation for retention was at the time the data was provided to us.

Cookies, Analytics, and Other Tracking Technology: Cookies and Tracking Technology; We want you to be aware that certain online tools exist to help us serve and recognize you when you visit our Sites or use our Services. We receive and store certain types of information when you use our Services. When you access the Services, we (including companies we work with) may place small data files on your computer or other device. These data files may be web beacons, cookies, clear gifs, pixel tags, e-tags, flash cookies, log files, or other local storage provided by your browser or associated applications. These tracking technologies, which are often referred to collectively as cookies, allow us to understand how users navigate to and around our Services, view different pages, access content and request Services. We may use them, for example, to keep track of your preferences and profile information and collect general usage and volume statistical information. If you want to remove or block cookies, you may be able to update your browser settings. You can find instructions on how to manage cookies on different types of web browsers at http://www.allaboutcookies.org To learn more about interest-based advertising, tracking technologies, and how to opt out, you can visit http://www.aboutads.info/choices You may also change you’re your cookie preferences by clicking “Cookie Preferences” on the website footer.; Do Not Track Signal; Some browsers have a “do not track” feature. It lets you tell websites you visit that you do not want them to track your online activity. These features are not yet uniform across browsers. Our Sites are thus not currently set up to respond to these signals. For more information on Do Not Track signals, please visit https://allaboutdnt.com; Google Analytics; We use analytics services provided by Google Analytics. If you would like more information on how Google uses data when you visit or use our Sites, please visit https://www.google.com/policies/privacy/partners If you would like to opt-out, Google provides a an opt-out tool which is available at https://tools.google.com/dlpage/gaoptout

Links to Other Websites and Apps: Our Services may include links to other websites or applications whose privacy practices may differ from ours. If you submit personal information to any of those website or applications, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit or application that you use.

Security: We follow generally accepted industry standards to protect the personal information submitted to us and have implemented reasonable technical, organization, administrative and physical measures to protect personal information. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security and encourage you to use the Services and share information with caution.

This Services are Not Intended for Children: We do not knowingly collect or store any personal information from anyone under the age of 13. If we become aware that we have collected or stored personal information from an individual under age 13, we will remove his or her personal information from our files. If you are a parent or guardian and believe we may have inadvertently collected personal information from your child under the age of 13, please notify us immediately by sending an email to privacy@necoa.com

Marketing Communications: Marketing Emails.You can opt out of receiving marketing or advertising emails by using the "unsubscribe" link or mechanism noted in communications you receive from us. You may also requelaw.; Text Messages.If you do not want to receive marketing text messages from us, please reply STOP to a marketing text message from us.

International Data Transfers: Your use of the Services will involve the transfer, storage, and processing of your personal information to and in other countries, including the Republic of Korea. All international data transfers are subject to legal requirements to ensure that your personal information is processed safely and as you would expect.; The personal information we collect from you may be transferred to, processed and stored in the Republic of Korea, where our parent company and service providers are located, to provide and improve our services. We implement strict measures to safeguard your personal information during these international data transfers and ensure compliance with applicable privacy laws. If you have any questions about our data transfer practices, please contact us.

California Privacy Rights: Shine The Light.If you are a California resident, this section applies to you. The California Shine the Light law (Cal. Civ. Code § 1798.83) permits residents of California to request certain details about how their information is shared with third parties for the third-parties’ direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at support@necoa.com and include “CA Shine the Light” in the subject line of your email.

Contact Us: If you have any questions about this Policy or our data practices, please email us at support@necoa.com

Updates to Our Privacy Policy: From time to time we may change our privacy policy. We will notify you of any material changes to our privacy policy as required by law. We will also post an updated copy of our privacy policy on the Services. Please check our Services periodically for updates. The “Last Updated” legend below indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on any of our Services.

Effective Date | April 23, 2025