Necoa Return Policy — Easy Returns & Exchanges
At Neoca, we strive to ensure customer satisfaction. If you need to cancel, return, or request a refund for a product, please review our policy below.
1. Cancellation/Return ConsultationTo proceed with a cancellation or return, you must first contact our Customer Service team for consultation. Our representatives will guide you through the cancellation/return process after the consultation.
2. Cancellation/Return ProcessTo initiate a cancellation or return request, please reach out to our Customer Service team via the 1:1 Customer Inquiry service or chatbot on our website. Once your request is received, we will provide further instructions.
3. Refund ProcessRefunds will be processed after the product has been dismantled and inspected for any issues. The refund will be issued to the original payment method within 7-10 business days.
4. Order CancellationOrders may be cancelled prior to installation. Once the installation is completed, cancellations are no longer possible, and the standard cancellation/return process will apply.
5. Contact UsFor any questions or concerns regarding cancellation, return, or refund requests, please contact our Customer Service team via the 1:1 Customer Inquiry service or the chatbot on our website.
This policy is subject to change without prior notice. Neoca reserves the right to make decisions on a case-by-case basis, based on the specifics of each request. By using our services and purchasing our products, you agree to comply with this policy. This policy does not limit any legal rights you may have under applicable laws.
If there are any discrepancies between this policy and local laws, the applicable local laws will prevail. Please review your local consumer protection laws for more information.